Shipping policy

  1. Shipping Rates: We offer flat rate shipping within the United States and internationally. The shipping rate will depend on the destination and the weight of the order. Customers can see the shipping rate at checkout before they finalize their purchase.
  2. Processing Time: We typically process orders within 1-3 business days. During busy periods such as holidays or sales, processing time may take longer. Customers will receive a confirmation email once their order has been processed and shipped.
  3. Shipping Time: The shipping time will depend on the destination and the shipping method chosen by the customer. Domestic orders typically arrive within 3-7 business days, while international orders can take up to 14 business days. We are not responsible for any delays caused by customs or postal service issues.
  4. Tracking: All orders will receive a tracking number via email once the order has been shipped. Customers can track their order through the shipping carrier's website.
  5. Shipping Address: Customers are responsible for providing a correct and complete shipping address. We are not responsible for orders that are lost or delayed due to incorrect shipping information.
  6. Delivery: We are not responsible for any packages that are lost or stolen after delivery has been confirmed by the shipping carrier. If a package is marked as delivered but has not been received, customers should contact the shipping carrier to file a claim.
  7. Returns: If a package is returned to us due to an incorrect or incomplete shipping address, customers will be responsible for the cost of reshipping the order. If a package is returned to us due to the customer refusing the package or not being able to receive the package, the customer will be refunded for the cost of the order minus the original shipping cost.

If you have any questions or concerns about our shipping policy, please don't hesitate to contact us. We appreciate your business and hope you enjoy your candles!